We offer a straightforward delivery & returns policy.
2-4 working days
Orders under £50 - £3.99 standard delivery
Orders £50 or over - FREE standard delivery
Any order for NEXT DAY DELIVERY (placed before 12pm) - £5.99
Please see our delivery page for full terms
Unused goods, along with all original packaging and any labels within 14 days (28 days during December) of receipt for a full refund or exchange.
You may post back to our store (See Returns page for full details)
Alternatively, you may return to our shop.
We use Sage Pay to process our online payments.
Sage Pay is Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands. We are part of The Sage Group, a FTSE 1000 listed Global accounting software company.
Each year, they process over 4 billion payments securely online, over the phone and through card machines. Over 50,000 businesses across Europe rely on them to process card payments securely and help prevent fraudulent transactions. We make sure the payment process is safe and easy for you.
Payment security and fraud prevention are two of our top priorities. Thousands of businesses already entrust Sage Pay with their security because they keep customer's data secure.
All of our transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA), so you can be confident our services are completely secure.
Transactions processed using Sage Pay go through powerful fraud prevention tools to check if your card details have previously been compromised somewhere else online or to prevent the illegal use of a card by an unauthorised person.
Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.